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GDPR Privacy Policy

General Data Protection Regulation (GDPR)

On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.

Privacy notice

Contents

  1. Introduction
  2. Who are we?
  3. What is personal data and what information do we collect?
  4. How do we collect information about you?
  5. Why is the data held?
  6. Who we share your personal data with
  7. Retention and deletion
  8. Your rights
  9. Contacting the Regulator
  1. Introduction
    The privacy and security of your information is important to us. This notice explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it. It also informs you of certain rights you have regarding your personal information under current data protection law.
  1. Who are we?
    Pantheon Hospitality Ltd is the Data Controller of the information we collect about you. You can contact us for general data protection queries by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to Data Privacy Manager, Pantheon Hospitality Ltd, 4 Cross Tree Centre, Caen Street, Braunton, Devon EX33 1AA. Please advise us of as much detail as possible to comply with your request.
  1. What is Personal Data and what information do we collect?
    Personal data is defined as any data, which relates to a living individual who can be identified from the information held. In order to carry out our business, we hold personal data such as:
  • Names and business address details
  • Telephone numbers
  • Email addresses
  1. How do we collect information about you?
    The information we collect about you comes from:
  • Information you have given to us during the course of your bookings with us.
  • Forms you have completed and given to us.
  • Information that you have given us over the telephone.
  • Emails that you have sent to us.
  • Information that you provide by filling in forms on our website. We may keep a record of that correspondence and your contact details. We may use these contact details in order to contact you in the future.
  • Information that we have obtained from publicly available sources.
  • Cookies and similar technologies: We track your use of our website through cookies and other similar technologies so that we can provide important features and functionality on our website, monitor its usage, and provide you with a more personalised experienced. Please see our Cookie Policy  to find out more.
  • Details of your visits to our website including, but not limited to, the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for; page response times, download errors, length of visits to certain pages.
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, browser type and version, operating system and platform.
  1. Why is the data held?
    We will use your personal information to :
  • Assess and provide the products or services that you have requested.
  • Communicate with you.
  • Market our products or services. For the purposes of our legitimate interests as a business, we may collect and use your personal data for direct marketing.  This is in order to provide you with products and services that are as useful and beneficial to your business as possible.
  • Conduct automated decision-making and profiling. We use technology which tracks your use of our website, products and services to help us build a profile of your preferences. What this means for you is that you are more likely to receive direct marketing and promotional offers that are tailored to your specific preferences, based on your previous activity. It also means that we don’t send the same offers to all of our customers, so you may not be made the same offers as another customer. Please note that the legal basis for us carrying out these activities is that it is in our legitimate interests to do so, having taken into account whether your interests and fundamental rights and freedoms are overridden by this type of processing.
  1. Who we share your personal data with
    We may share your information with the following third parties:
  • Suppliers and sub-contractors for the performance of any contract we enter into with you.
  1. Retention & deletion
    We will retain your information unless you request that your details be deleted; however we will only contact you if we believe the information we intend to send to you could be of ‘legitimate interest’ to you or your company.  Should you wish for your details to be deleted, please email to This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to Data Privacy Manager, Pantheon Hospitality Ltd, 4 Cross Tree Centre, Caen Street, Braunton, Devon EX33 1AA.
  1. Your rights
  • You have the right to ask us not to process your personal data for marketing purposes. You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.
  • You have the right to request details of any personal data that we hold about you.
  • We may use automated decision making in processing your personal information for some services and products. You can request a manual review of the accuracy of an automated decision if you are unhappy with it.
  • You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is suppressed, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.
  • Further details of your rights can be obtained by visiting the ICO website: https://ico.org.uk.
  1. Contacting the regulator
    If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns  please note we can’t be responsible for the content of external websites).